Frequently Asked Questions
Shipping Information
How Soon Will My Order Be Dispatched?
All Ordered placed before 2PM UAE Local time will be dispatched on the same day except for Friday and Public Holidays. Orders placed on Holidays will be dispatched on the next working day.
How Long Will it Take To Get My Package?
Orders place within UAE city limits , will be delivered within 2-3 working days. If you need expediated delivery for any special reason, please let us know through phone call or contact us page.
How Do I Track My Order?
Once an order has been shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the respective courier’s website. Also, you can view your order details and status in your "My Account" page.
Do I Need An Account To Place Order?
It is recommended to have an Account so your order details are saved and can be tracked easily. However, you can also checkout as a Guest.
Other Common Questions.
Clik2buy provides Free Shipping on all local orders within UAE City limits above AED 199. For other local orders less than Aed 199 a flat shipping rate in AED is charged at checkout.
For special deliveries or International orders the charges are quoted at checkout depending on the order weight and location.
The following condition may cause delay in shipping of your order,
1. If the billing information you provided does not match with what your bank has on file (including address and telephone number)
2. If the shipping address is incomplete or is other than your billing address.
Please contact the Clik2buy Customer Service Team at +971 4 2257556, immediately, if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel. Also you can send us an email at info@clik2buy.com
Clik2buy.com offers a 30 days return policy for most items, unless there is a problem with their quality. However there are certain scenarios where it is difficult for us to support returns.
1) If Return request is made outside the specified time frame
2) Product is damaged because of use or Product is not in the same condition as you received it
3) Specific categories like innerwear, lingerie, socks and clothing freebies
4) Defective products that are not covered under the manufacturer's warranty
5) Any consumable item that has been used or installed
6) Products with tampered or missing serial numbers
7) Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
8) Made-to-order / custom jewellery, customs cases, etc
Fragile items, hygiene related items
9) Games & Software Products
Clearance & Warehouse Deals or Items on Sale
Write to us at info@clik2buy.com in case you want to raise a dispute. Clik2buy looks at each dispute on a case-by-case basis
You can contact our customer support through contact us page or you can also write to us at info@clik2buy.com in case you want to raise a dispute. You are required to provide the respective Order ID details and product details to open a claim. Once we receive your mail, our team will get in touch with you for further procedures.
It may take 4-5 business days for your return to reach us. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take additional 2-15 business days after your credit is applied for it to post to your account.
You can choose to pay for your order using any of the following methods:
1) Credit Card – Visa or Mastercard for all customers
2) Cash On Delivery (COD) for UAE customers only.
Yes! Clik2buy.com understands that the safety of your personal information is extremely important to you. Clik2buy.com uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. You can be assured that all sensitive information will be handled with the utmost discretion and security. SSL technology encrypts your order information to protect it from being decoded by anyone other than clik2buy.com.
GeoTrust Secure - Safe, Secure Shopping clik2buy.com is tested and certified daily to pass the “GeoTrust Secure” Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" GeoTrust Secure mark appears only when this site passes the daily GeoTrust Secure tests.
